Privacy & Cookies Policy

Tito Solutions (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable global standards such as the General Data Protection Regulation (GDPR). This Privacy & Cookies Policy explains how we collect, use, store, and protect your personal data when you interact with our website and services, as well as how we use cookies and similar tracking technologies.

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We may collect personal information such as your name, company name, job title, email address, phone number, mailing address, IP address, browser type, device information, operating system, payment details processed securely via third-party providers, purchase history, and usage data including pages visited, time spent on site, navigation paths, and interactions. This information may be collected directly from you when you fill out forms, subscribe to newsletters, request a quote, or make a purchase; automatically through cookies, analytics tools, and tracking technologies; or from third parties such as payment processors, analytics providers, and marketing platforms.

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We process your personal information to provide and deliver our IT solutions and services, respond to inquiries and support requests, process transactions and send related communications, send marketing communications and offers (with your consent), and improve our website, products, and services through analytics and feedback. The lawful basis for processing your data may be your consent (for example, when you agree to receive marketing communications or accept cookies), contractual necessity (to fulfill service requests or purchases), legitimate interests (to improve services, maintain security, and prevent fraud), or legal obligation (to comply with laws and regulatory requirements).

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We protect your data by implementing security measures such as encryption of sensitive data in transit and at rest, using secure servers and firewalls, enforcing access controls, and providing staff training in data protection. We do not sell or rent your personal data, but we may share it with service providers and vendors such as payment processors, marketing platforms, cloud storage services, and IT support providers, as well as with legal authorities when required by law or necessary to protect our rights, safety, and property. All third parties are contractually required to safeguard your information.

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You have the right to be informed about how your personal data is processed, access the information we hold about you, request corrections to inaccurate or incomplete data, request deletion of your personal data subject to legal or contractual obligations, restrict or object to certain types of processing, withdraw your consent at any time, and opt out of marketing communications. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

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Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to recognize your device, remember your preferences, and improve site functionality. We use strictly necessary cookies essential for website functionality, security, and authentication; performance and analytics cookies to measure site usage and improve services, such as Google Analytics cookies which may be stored for up to two years; functionality cookies to store preferences like language or region; and marketing and advertising cookies to track browsing behavior for targeted ads, such as Facebook Pixel and Google Ads cookies, which may be stored for up to ninety days.

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We may also use cookies provided by trusted third parties, including Google Analytics to analyze site traffic and performance, Facebook Pixel to deliver targeted ads and measure campaign effectiveness, and Google Ads for remarketing and audience targeting. These third parties may track your activity across websites, and we encourage you to review their privacy and cookie policies. When you first visit our site, a cookie consent banner will appear, allowing you to accept all cookies, reject non-essential cookies, or customize your preferences. Continued use of our site after accepting cookies constitutes consent to our use of cookies. You can control or disable cookies in your browser settings, but please note that doing so may limit certain features of the website. For guidance on managing cookies, you can visit the help sections of browsers such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

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We may update this Privacy & Cookies Policy from time to time to reflect changes in technology, law, or our business operations. Updates will be posted on this page with a new “Last Updated” date. If you have questions about this Privacy & Cookies Policy or wish to exercise your rights, please contact Tito Solutions at cybersecurity@titosolution.ph.